OneDrive and OneNote support

 

  • Sync Issues OneDrive OneNote

    From time-to-time sync issues with OneDrive and OneNote can occur.

     These are often co-related and mostly resolved by closing OneDrive/OneNote and then reopening them from

    the office365 landing page then choosing Sync for OneDrive and Open in app for OneNote.

     

     

    OneDrive

    If you haven't synced OneDrive before do this first.

    Open a browser, sign into office 365, open OneDrive and select Sync.

    OneDriveSync

    This will sync your OneDrive to your computer It's a great place to start when setting up your computer.

    This will also auto save any documents that you have direct to the cloud keeping them in the cloud and on your device depending

    on the settings you choose. It's good to know what your OneDrive is doing if you're having sync issue's.

     

    (Normal)

    Syncronised

    This indicates that your files are up to date

     

    (Syncing)

    Syncing

    This shows that files are syncing and depending on how much data you've added it may take some time

     

    (Paused)

    PausedOneDrive

    Right click on the OneDrive icon and resume syncing

     

    (Red X)

    OneDriveError

    This indicates an error you should try and resolve this, so you don't fall out of sync

    A common issue is that you can get multiple copies of the one file if this occurs you can keep both files and

    work out which one you want to keep at a later stage.

    If you have an error on your OneDrive, you can close it by right clicking on it and choose close OneDrive then try sync again

     

     

    OneNote

    Firstly, close the notebook you're having sync issues with

    To do this Right Click Notebook and choose Close This Notebook as indicated below

    CloseNotebook

     

    Then Open a browser, sign into office 365, open OneNote and select your notebook that you just closed

    then choose open in app on the menu bar

    OpenInApp

    This will sync the OneNote back to your computer

    If you're having sync issues still let your teacher or IT Support know if it doesn't resolve

     

     

     

     

     

    Logging into office 365

    When logging into E-Mail or Office 365 you will need your Brunswick Email Address userid@brunswick.vic.edu.au

    you may need to sign out of other Microsoft accounts. You can check this by opening Word and clicking in

    the sign/signed in option in the top right hand corner, if so sign out then sign in with userid@brunswick.vic.edu.au